your call center into a profit center
offers a variety of hardware and software products designed specifically
for the unique needs of the Call Center environment. Every
Digital system comes equipped with ACD capabilities for up to 5 agents
at no additional cost. For larger applications, optional Automatic
Call Distribution (ACD) modules with or without reporting and management
software can be easily added to any Digital KeyBx system. The Networking
capabilities inherent in the Digital systems provide solutions for
Call Centers with multiple locations. Plus a variety of independent
CTI software packages provides turnkey applications for inbound or
outbound telemarketing or survey campaigns running in any size call
center. From the smallest to the largest call center, Telrad has the
equipment to help turn your call center into a profit center. The
Telrad ACD system gives you all the high-end features of standalone
products, without the high price tag. Add Telrad's ACD I.Q. reporting
package that integrates fully and you've got a powerful call processing
Maximize your call center productivity with Telrad's ACD and ACD
I.Q. call center solutions.
with any of the Telrad Digital telephone systems, the ACD option
puts valuable call center and agent statistics right on the Supervisor's
display screen. Statistics are updated frequently giving Supervisors
at-a-glance information on all their groups and agents.
From the display station, Supervisors can see who's available to
take a call, who's in wrap-up mode, who's not ready and who's on
an ACD or other type of call. Single button access links the Supervisor
with the Agent for monitoring or instructional purposes.
ACD I.Q. provides the analysis and reports for long range planning
and productivity review. Plus, the selectable real-time GUI display
on the PC screen lets Supervisors view their data in any of 14 customizable
formats. For additional data manipulation, statistics may be exported
to Microsoft Excel.
new ACD reporting and management software package from Telrad adds
a whole new dimension to the management and reporting capabilities
of the sophisticated ACD option on Telrad's popular line of Digital
ACD I.Q. is
user-friendly and very flexible. It's easy to use and easy to customize.
ACD I.Q. puts important ACD agent information right on the supervisor's
station display. Incoming calls are routed to the appropriate pre-defined
call queue, and directed to the first available agent. ACD I.Q.
allows you to set the parameters that are best suited to your operation.
And, by identifying peak activity periods, ACD I.Q. data lets you
schedule efficient use of your agents.
ACD I.Q. is
available in two basic configurations - a standalone unit and a
network configuration. The ACD I.Q. includes 19 standard reports,
set up in the most commonly used formats. Online reports can be
viewed on a PC screen, while off-line reports provide historical
data and statistical breakdowns. Reports can be programmed to print
automatically, or may be manually requested, as required. Colorful
graphs and histograms are also available and deliver at-a-glance
insight into the information users need to maintain optimum call
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